The Process Facilitation Approach was introduced to PACSA as a
paradigm shift in 2011. It involved piloting of the model, drawing
lessons learnt to inform model development and training of staff on
how to implement the approach. As a working document PACSA
continues to review and refine the model to measure its
efficiency and strengthening its implementation by staff. It involves
ongoing action-reflection –learning cycle which forms the
basis for monitoring the effectiveness of our work; building our
competence on knowledge areas necessary for our work; and
process facilitation training as needed.
The level of competence required for staff to reach in
the implementation of the approach include:

a) Competency in the design and delivery of participatory processes
b) Facilitate group discussions analyses and understand underlying
issues and needs are constructively assessed; group decisions where
all individuals feel committed to action; cohesive teams; and
enhanced awareness of group process for oneself and others
c) Facilitate development of small goal that lead to the main goals,
arrange reflection meetings to track progress
d) Provoke thinking, provision of expert knowledge and skills,
mentorship and coaching
e) Nurture the empowering process where communities or affected
persons have power to plan, decide and implement the
transformation they need

This area of work involves our developmental
support of community partner groups/organizations.
PACSA’s theory of social change, however,
foregrounds self-organization by poor communities
and requires that they exercise agency and choice to
find solutions to their own developmental
challenges. In doing so, they engage in a process of
shifting power relations and thus provide a means
towards greater equity and justice. Our role is to
support and enhance their efforts by providing
specific and focused inputs which includes
specialized support services such as training, OD
support, the resource center, communications,
strategic networking and partnerships, research and

This involves PACSA’s work towards creating an
enabling environment for a more just and
equitable world. It involves research, building
networks and alliances, advocacy, media
interventions and public events to create an
openness to effect the policy changes required. At
a national level through advocacy to bring about
the structural change that will support reduction in
inequality and poverty and create an enabling
environment for social justice. Flagship projects in
this cycle includes social security, social wage and
affordability of municipal services for the poor.

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